Privacy Policy

Introduction

At VirtuaSpace Rome, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, store, and protect your data when you visit our website or use our services.

By accessing our website or using our services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.

Information We Collect

We collect various types of information to provide and improve our services:

Personal Information

When you book a session or contact us, we may collect:

• Full name and contact details including email address and phone number
• Postal address for billing or correspondence purposes
• Date of birth for age verification requirements
• Payment information processed through secure third-party payment processors
• Booking preferences and session history

Technical Information

We automatically collect certain technical data when you visit our website:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on our website
• Referral sources and navigation patterns
• Cookies and similar tracking technologies

How We Use Your Information

We use the collected information for the following purposes:

• Processing and managing your bookings and reservations
• Providing customer support and responding to your inquiries
• Sending booking confirmations and session reminders
• Processing payments securely and preventing fraud
• Improving our services and enhancing user experience
• Sending promotional materials and updates with your consent
• Complying with legal obligations and enforcing our terms
• Analyzing website usage to optimize functionality

Data Sharing and Disclosure

We respect your privacy and do not sell your personal information. We may share your data in the following circumstances:

• With service providers who assist in operating our business, such as payment processors and booking systems
• With professional advisors including lawyers and accountants when necessary
• When required by law or in response to valid legal requests
• To protect the rights, property, or safety of VirtuaSpace, our customers, or others
• In connection with a business transfer, merger, or acquisition

All third parties we work with are required to maintain the confidentiality and security of your information.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience and collect usage information. Cookies are small text files stored on your device that help us:

• Remember your preferences and settings
• Understand how you use our website
• Improve website functionality and performance
• Deliver relevant content and advertisements

You can control cookie settings through your browser preferences. However, disabling cookies may limit some website functionality.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security measures include:

• Encryption of sensitive data during transmission using SSL technology
• Secure storage systems with restricted access
• Regular security assessments and updates
• Employee training on data protection and privacy
• Secure payment processing through PCI-compliant providers

While we strive to protect your information, no method of transmission over the internet is completely secure. We cannot guarantee absolute security but continuously work to enhance our protective measures.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Retention periods vary depending on the type of information and the purpose for which it was collected.

When we no longer need your information, we will securely delete or anonymize it in accordance with our data retention policies and applicable legal requirements.

Your Privacy Rights

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Rectification: Request correction of inaccurate or incomplete information
• Erasure: Request deletion of your personal information under certain circumstances
• Restriction: Request limitation of processing your information
• Portability: Receive your data in a structured, commonly used format
• Object: Object to processing of your information for specific purposes
• Withdraw Consent: Withdraw your consent at any time where processing is based on consent

To exercise any of these rights, please contact us using the information provided at the end of this policy.

Children's Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a child under 13, please contact us immediately.

For users between 13 and 18 years of age, parental or guardian consent is required before using our services.

International Data Transfers

Your information may be transferred to and processed in countries outside your country of residence. These countries may have different data protection laws than your jurisdiction.

We ensure that such transfers are conducted in accordance with applicable data protection laws and implement appropriate safeguards to protect your information.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website with a new "Last Updated" date.

We encourage you to review this Privacy Policy regularly to stay informed about how we protect your information.

GDPR Compliance

For users in the European Union, we comply with the General Data Protection Regulation. We process your personal data lawfully and transparently. The legal bases for our processing include:

• Contractual necessity for providing our services
• Legal obligations we must fulfill
• Your explicit consent for marketing communications
• Legitimate interests in operating and improving our business

You have the right to lodge a complaint with your local data protection authority if you believe we have not complied with applicable data protection laws.

Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We will respond to your inquiry within 30 days of receipt.